frequently asked questions
Don't worry! Every item you get from MoveGraph is copyright issues free in platforms like YouTube, Twitch, and others.
We don't put any claim in your content. As long as you use the graphics according to the purchase license that you automatically obtain.
We keep the copyright on design and distribution, and you, with your purchase, have the right to use every graphic as a visual asset in your content.
We have done a quite complete and easy tutorial. Set up your alerts by following this video.
The font used on the pack is BankGotic. If you use Window system probably you already have it! if not, you can download it here.
Don’t panic! just write us at firstname.lastname@example.org telling us your order number and the right email to use, and we will fix it for you.
Is important to tell you that every item is tested before being uploaded to the store.
If you open the animated files in a video player and it displays big blobs/glow, black background, and it doesn’t look like the shown item, it is completely normal.
This happens because they have inserted an alpha channel to make them work properly within the mentioned software for which they were created ( OBS, Streamlabs, StreamElements, and others )
We always advise checking the compatibility in the description of each item), but if you set up the files in any of this software, you will see they are fine.
In any case, we recommend having the software updated to the latest version so that they look the right way.
If the issue persists, dont doubt to write to email@example.com to help you.
There could be several reasons, but the most common is that you choose to make the payment using PayPal e-check, which means PayPal made the payment using your bank account instead of a card. This process takes around 7-9 days for PayPal to complete it, and the order will be completed immediately.
To have an instant download, we suggest paying with a debit/credit card on Paypal or directly at our site, you can always contact us at the email firstname.lastname@example.org, and we will be glad to check the situation for you!
Due to the digital nature of our items, we are unable to make a refund in every condition.
But if you haven't downloaded your item or the item has a technical issue, which we are unable to resolve, we will gladly give you a full refund.
You can read more in detail here.
Just contact us, and we will gladly help you out!
Still unanswered questions?
Click on the green help box in the lower right corner and leave us your message! 🙂