Find here our most answered questions

What is the font used on the CARBONO overlay pack?

The used font on the pack is BankGotic. If you use Window system probably you already have it! if not, you can download here

How can I add the alerts to StreamLabs?

You can set up our alert on StreamLabs following a tutorial like this (meanwhile we are working in our own tutorials :D)
Note: on “layout” section, you have to choose the middle one.


How Do I setup stinger transitions in OBS Studio?

Download and unzip the purchased file. Then, into your OBS Studio software follow these steps and check the image below:
1.- Select Stinger
2.- Left click on the gear
3.- Pick properties.
4.- Browse the transition file into the Video File box, choose Frame and assign the number 22 in the box.
That’s all!


setup obs stinger


I miswrote my email when placed the order, how can I fix it?

Don’t panic! just write us or submit a ticket here telling us your order number and the right email to use and we will fix it for you.

The animated overlay item disappear from the setup screen

Just make double click in the overlay layer to open the properties box and be sure you activated the LOOP option.

I open the animated files on a video player and they look damage / wrong, why?

Is important to tell you that every item is tested before being uploaded to the store. If you open the animated files in a video player and it displays big  blobs / glows, black background and it doesn’t look like the showed item it is completely normal, it happens because they have inserted an alpha channel to make them work properly within the mentioned software for which they were created (OBS, StreamElements, XSplit. We always advise to check the compatibility in the description of each item), but if you set up the files in any of these software you will see they are fine.

In any case, we recommend having the software updated to the latest version so that they look the right way.

If the issue persists dont doubt to write to to help you.

Any unanswered questions? Contact Us