Find here our most answered questions
What is the font used on the CARBONO overlay pack?
How can I add the alerts to StreamLabs?
How Do I setup stinger transitions in OBS Studio?
I miswrote my email when placed the order, how can I fix it?
Don’t panic! just write us firstname.lastname@example.org or submit a ticket here telling us your order number and the right email to use and we will fix it for you.
The animated overlay item disappear from the setup screen
Just make double click in the overlay layer to open the properties box and be sure you activated the LOOP option.
I open the animated files on a video player and they look damage / wrong, why?
Is important to tell you that every item is tested before being uploaded to the store. If you open the animated files in a video player and it displays big blobs / glows, black background and it doesn’t look like the showed item it is completely normal, it happens because they have inserted an alpha channel to make them work properly within the mentioned software for which they were created (OBS, StreamElements, XSplit. We always advise to check the compatibility in the description of each item), but if you set up the files in any of these software you will see they are fine.
In any case, we recommend having the software updated to the latest version so that they look the right way.
If the issue persists dont doubt to write to email@example.com to help you.
I love your graphics, do you make custom commissions?
I want to use the overlay items in a different and original way, Is there a way to rotate and transform the pieces?
Why my order is on Hold?
There could be several reasons but the most common is that you choose to make the payment using PayPal echeck, that means PayPal made the payment using your bank account, instead of a card, this process take around 7-9 days to PayPal to complete it and the order will be complete immediately.
To have an instant download we suggest to pay using with a debit/credit card on Paypal or directly at our site, you can always contact us to the email firstname.lastname@example.org and we will glad to check the situation for you!
What is the ration Points to Money?
When redeeming points 2000 points are $1.
It will apply automatically to your current order as discounted money.