frequently asked questions

What License do I get with my purchase? Monetisations is a problem?

You get a standard single-use license with your purchase!

You can use the graphics on Twitch, YouTube, and other platforms as a visual/graphical asset in your own channel.

Even if your stream or video content generates some revenues for you or you have a monetized channel. This is not a problem.

What you can not do is to re-sell or re-distribute the graphics with or without modifications, even if it is for free. Only MoveGraph has distribution rights. Our graphics can only be obtained at Movegraph.com

One purchase = One license = One channel to use.

What about copyright / claims in YouTube and Twitch?

Don't worry! Every item you get from MoveGraph is copyright issues free in platforms like YouTube, Twitch, and others.

We don't put any claim in your content. As long as you use the graphics according to the purchase license that you automatically obtain.

We keep the copyright on design and distribution, and you, with your purchase, have the right to use every graphic as a visual asset in your content.

How can I add the alerts to StreamLabs?

We have done a quite complete and easy tutorial. Set up your alerts by following this video.

How set up stinger transitions in OBS Studio?

Once downloaded and unzipped your purchased files. Then, go to your OBS Studio software, follow these steps and check the image below:

1.- Select Stinger

2.- Left click on the gear

3.- Pick properties.

4.- Browse the transition file into the Video File box (the .webm file), choose Frame, and assign the frame number in the box. You will find the right number to use in the setting’s image included in the files.

5.- Be sure that “Audio Monitoring” is set to Monitor and Output. This way, you use the audio included with the transition.

Important Note: the selected file should be the .webm file included in your purchase for a good performance in stream software.

That’s all!

If you don't feel like reading. Check this video tutorial.

What is the font used on the CARBONO overlay pack?

The font used on the pack is BankGotic. If you use Window system probably you already have it! if not, you can download it here.

I misspelled my email address when placing my order. How do I fix it?

Don’t panic! just write us at notifications@movegraph.com telling us your order number and the right email to use, and we will fix it for you.

The animated overlay item disappears from the setup screen

Just make double-click in the overlay layer to open the properties box and be sure you activated the LOOP option.

When opening the animated files on a video player, they look damaged/wrong; why?

Is important to tell you that every item is tested before being uploaded to the store.

If you open the animated files in a video player and it displays big blobs/glow, black background, and it doesn’t look like the shown item, it is completely normal.

This happens because they have inserted an alpha channel to make them work properly within the mentioned software for which they were created ( OBS, Streamlabs, StreamElements, and others )

We always advise checking the compatibility in the description of each item), but if you set up the files in any of this software, you will see they are fine.

In any case, we recommend having the software updated to the latest version so that they look the right way.

If the issue persists, dont doubt to write to support@movegraph.com to help you.

I love your graphics. Do you make custom commissions?

Thanks for asking; we are really happy that you like our graphics.

Unfortunately, we do not work with full custom orders at the moment.

I feel sorry that we can not help you with this right now.

We hope to add a custom service for some items in the future.

I want to use the overlay items differently and in a more original way. Is possible to transform the pieces?

Yes! you can rotate, transform and flip the pieces inside OBS Studio just by following the next steps.

1- Select the layer of the piece you want to edit in the Source panel.

2- Right click on the layer and go to Transform.

3- There, you find all the options to rotate the pieces as you want.

Why is my order on Hold?

There could be several reasons, but the most common is that you choose to make the payment using PayPal e-check, which means PayPal made the payment using your bank account instead of a card. This process takes around 7-9 days for PayPal to complete it, and the order will be completed immediately.

To have an instant download, we suggest paying with a debit/credit card on Paypal or directly at our site, you can always contact us at the email notifications@movegraph.com, and we will be glad to check the situation for you!

Can I get refund?

Due to the digital nature of our items, we are unable to make a refund in every condition.

But if you haven't downloaded your item or the item has a technical issue, which we are unable to resolve, we will gladly give you a full refund.

You can read more in detail here.

Just contact us, and we will gladly help you out!

Why become a MoveGraph partner?

We are aware that we are not the most popular store as a direct consequence of not falling for the spam and overproduction of low-quality graphics that other stores have followed.

If you trust in us, this is a way in which we support each other to grow. We earn your support by making MoveGraph known to your audience, and in return, you earn passive income that will help you grow as a streamer. 🙂

How do I become a partner?

Easy! Go here and fill out the Partnership form.

What means PREFERRED COUPON CODE in the application form?

This is code text for your personal coupon.

For example, if you fill this with MoveGraph, then MoveGraph is the coupon code your viewers and audience will see in their orders once they use your link.

We encourage you to use your streamer or creator name on it.

Offensive, abusive or sexual harassment codes are forbidden.

Advantages and percentages for partners

You will earn 10% (Tier 1), 20% (Tier 2), or (Tier 3)30% of each purchase your viewers make through your partner link.

Also, your audience, viewers, and friends will get 20% off on their purchases using your link.

You will also access exclusive items, free products, and visual support material.

Where can I see my earned commissions?

After login, go to your partner dashboard here.

If you have commissions already paid, you can also see your current amount not yet paid in the Payouts tab also in your dashboard.

Use, spend and cash out of my commisions.

You can use your current commission balance to buy items from the store. In this case, you are rewarded with a 10% bonus by selecting Store Credit as your payout method. You can do this in the Settings tab in your partner dashboard.

This bonus is not applied automatically on the dashboard or when you request payouts. This 10% bonus will be added as additional credit after we confirm your payout as paid.

Usually 24 hours after your request.

Also, you can request a payout of your balance to your PayPal account. In the Payout tab from your dashboard.

The minimum amount you can withdraw is $25.

PayPal payouts are processed on the 10th of each month. So make sure to request at least 24 before that date.

We will be updating this page as the program progresses and more questions arise from you guys!

Still unanswered questions?
Click on the green help box in the lower right corner and leave us your message! 🙂