Since MoveGraph.com is offering non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site. Please note that our bonuses are offered on behalf of our respected partners and are not an issue for a refund or chargeback.
However, we accept that exceptional circumstances can occur regarding the character of the product we supply.
Therefore, we DO honor requests for a refund for the following reasons:
Note that We keep the right to rectify any errors or issues within an item for the next 72 hours after you notify us of your issue.
Non-delivery of the item: due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded.
Download and unzipping issues: it may happen that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline.
Major or unfixable defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. If the defects are unfixable in the next 72 (week–workable) hours, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at the customer’s choice, replacement of the product for another of the same value can be offered.
Product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints that are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility, and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our items with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs, and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
Thank you for purchasing our products.
Please give it 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted at email@example.com within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please make sure your request does not contradict our Terms and Conditions.
A refund is issued to you upon receipt of a Waiver of Copyright signed by you.