Buying & Account
Do I need an account to use Move Graph?
While you can browse in the store without being logged into an account, you’ll need an account in order to make a purchase (even free graphics) following a easy checkout process. We don’t offer a guest checkout at this time.
How can I create an account?
Just visit our homepage and go right up to the top right and click on the padlock! You can create an account on the register tab with only one email and password. When you’re logged into your account, you can download our free goods or make a purchase.
Also you can create an account on the checkout process filling the password form.
How Do I Purchase A graphic?
Use the ‘Add to Cart’ button in the graphic page and then you can continue shopping or ‘View Cart’ to finalise your purchase. You can go to your cart at any time by clicking on the shopping cart icon at the top right side of the page.
At Checkout, we’ll ask you for some account information before completing your purchase:
•If you already have an Move Graph account, simply sign in to pre-fill your account information.
•If you don’t have an Move Graph account, just add an account password.
Select your preferred payment option and enter your payment details. Take a moment to review your order before finalising your purchase.
What are my payment options?
To purchase your graphics you can use:
- Your Visa, Mastercard or American Express thought Paypal for a safety checkout.
- Your Paypal account.
All of our transactions and information are 100% secured by a SSL Certificated.
How do I get a receipt or invoice?
When you purchase a graphic(s) after your order is successfully completed you will be sent a receipt by email. If you don’t see it, please check your spam and trash folders.
How do refunds work?
Because the products we offer are digital is extremely difficult to check the basis of a refund, so we invite you to check the specifications of the graphics before making your purchase. We typically only issue refunds if there is a technical problem with the product.
We’re unfortunately unable to process refunds for the following situations:
•You (or your client) no longer need the purchased graphic(s).
•You found another graphic you like better or you’ve changed your mind.
•You don’t have sufficient expertise to use the graphic.
•You don’t have the correct software to open and edit the graphic.
•You bought the graphic on accident.
•You got charged for a Free Graphic that is expired or past its promotional date.
•You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service.
•A product purchase that was made over 30 days ago.
All refunds are at the sole discretion of Move Graph.
Graphics & Technical Support
How Do I Check the Graphic Compatibility?
You can check the graphic resolution, length, FPS and software version compatibility, as well as any other important attributes by viewing the “Description” table listing (below the “Add to Cart” button area)
Be sure the graphic is suitable for your project and is compatible with your software version.
If you need an extra detail write us to firstname.lastname@example.org for specifications before purchasing.
File Types and Formats
The majority of graphics are -non editable- graphics. They are pre-renders files as ready and easy to use, just drag and drop over your composition’s project.
They also are on a file format which work well with the most edition and composition softwares.
You can find those specification in the “Description” table listing, it look like this:
When a graphic is a editable file, in the “Description” tab listing you will find software compatibility as well if plugins are needed.
We encourage you to check those specification before you purchase.
Downloading your graphics
Once you’ve purchased is complete, we recommend that you download them immediately as graphics may be removed from Move Graph from time to time.
To download your purchase:
- Clicking the graphic name in the “order details” section at the Checkout page after your complete successful checkout.
- In your account “Downloads” tab you will find all your available downloads.
- On the receipt we send you by email. There by clicking the graphic name you download will start.
What about this Standard License?
Thanks for ask! every graphic you purchase in the store (even the free) is given to you under a Standard License with allow you to do some stuff and others don’t.
What if I can't edit a graphic?
We recommend that you completely read the product description and the “Description” tab listing before you purchase. Pay particular attention to “File Type” to see if the graphic is editable or is a pre-render graphic ready to use.
What if the purchased graphic is no longer available?
It could happens that certain graphics may be removed from the store and are therefore no longer available for download.
We recommend that you download and save an graphic as soon as you buy it, but if the graphic was removed before you had a chance to download it, refer to our Move Graph Refund Rules to check if you’re eligible for a refund.
What should I do?
We recommend that you;
•Download your files immediately after purchase.
•Store your original files in a safe place for future access.
•Store locally on your hard drive or backup files to a cloud storage service such as Dropbox or Google Drive.
About Move Graph
What is Move graph?
Move Graph is a store of creative assets to be used by creative people. Is a platform with amazing designed graphics, all of them together in one place. We believe in about making great designs, easy to use, and accessible to everyone!
On Move Graph you can buy animated graphics goods to use in your personal or commercial projects. The graphics offered in the store are unique designs that are created by our amazing and passionate designers’s team.
If you need a motion graphic asset, you’re in the right place!
Looking for a specific kind of graphic?
Whether you’re looking for a specific design or a specific kind of graphic for you project. We are all ears! Tell us on this email email@example.com your suggestion for new graphics you would like to have available at the store.
How to Contact Us
Move Graph Support team aims to respond to all queries within 24 hours. For technical support (how to use) with a graphic you’ve purchased, please read How to use the graphics.
We can’t assist you with suggesting graphics.
We can assist you with enquiries about:
Your Move Graph Account
Damaged or Wrong Files
Copyright procedures, policies and piracy
Move Graph terms and conditions
For graphics and account support reach us to firstname.lastname@example.org
For general inquires and information write us to email@example.com
Please describe your issue with as much detail as you can so we can answer your questions as soon as possible.